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Accessibility Statement

Last updated: September 25, 2026

At POSITIVEHELPER, we are committed to making our online store accessible and easy to use for as many people as possible. We believe that everyone should be able to browse our products, obtain information, and use our online shopping services with dignity, independence, and convenience.

Our store offers household products such as trash cans, brooms, aprons, and cleaning cloths, and we aim to provide an inclusive online shopping experience for all customers.

Our Commitment to Accessibility

We are continuously working to improve the accessibility and usability of our website.

Our accessibility efforts include working toward:

  • Clear and consistent website navigation

  • Readable and understandable content

  • Appropriate headings and page structure

  • Meaningful labels for forms and interactive elements

  • Keyboard-accessible navigation where technically applicable

  • Alternative text for relevant images

  • Sufficiently distinguishable text and interface elements

  • Accessible product and checkout information

  • Clear links and buttons

  • Compatibility with commonly used browsers and assistive technologies

  • A consistent and predictable shopping experience

We aim to consider accessibility throughout the design, development, content creation, and maintenance of our online store.

Assistive Technologies

We want our website to work with commonly used accessibility tools and technologies, including screen readers, keyboard navigation, browser accessibility features, and other assistive technologies.

However, accessibility can vary depending on the device, operating system, browser, assistive technology, and other technical factors.

Ongoing Improvements

Website accessibility is an ongoing process. We regularly review our website and work to identify and address potential accessibility barriers.

As our website, product catalog, features, and technologies change, we may make additional improvements to provide a more accessible experience.

Despite our efforts, some areas of the website may not yet provide the level of accessibility we aim to achieve. We appreciate feedback that can help us identify and resolve accessibility issues.

Feedback and Assistance

If you experience difficulty accessing any part of our website, please contact us. We welcome reports of accessibility barriers and will make reasonable efforts to assist you.

When contacting us, it is helpful to provide:

  • The web page or product page where you experienced the issue

  • A description of the accessibility problem

  • The device, browser, or assistive technology you were using, if relevant

  • Any other information that may help us understand the problem

You can contact us at:

POSITIVEHELPER
Germany
Email: [Insert Customer Service Email]
Address: [Insert Business Address]

If you are unable to access particular information or complete an online process, our customer service team will make reasonable efforts to provide assistance through an alternative communication method where available.

Accessibility and Legal Requirements

As a German online retailer, POSITIVEHELPER is committed to considering applicable accessibility requirements and legal obligations relevant to our online services.

Where applicable, we work toward aligning our website with recognized accessibility principles and standards, including the Web Content Accessibility Guidelines (WCAG).

The accessibility of our website may change as new features, products, technologies, and third-party services are introduced.

Contact Us About Accessibility

Your feedback is important to us. If you encounter an accessibility barrier or have suggestions for making POSITIVEHELPER easier to use, please let us know.

We appreciate your feedback and will consider it as part of our ongoing efforts to improve the accessibility of our online store.

POSITIVEHELPER — Practical household essentials, designed with every customer in mind.

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