Privacy Policy

Last updated: September 25, 2026

At POSITIVEHELPER, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our online store, browse our website, create an account, place an order, or contact us.

As a Germany-based online store, we process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The controller responsible for processing your personal data is:

POSITIVEHELPER
Germany
Email: [Insert Customer Service Email]
Address: [Insert Business Address]

If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the information above.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect different types of personal information.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account login information

• Order details

• Payment-related information

• Customer service correspondence

• Information you voluntarily provide to us

We only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Language settings

• Date and time of access

• Pages visited

• Referring website

• General website usage information

• Technical information relating to your browser or device

This information helps us maintain website security, improve website performance, and understand how visitors use our online store.

3. How We Use Personal Data

We may use personal information for the following purposes:

• Processing and fulfilling orders

• Delivering purchased products

• Processing payments

• Providing customer support

• Communicating about orders and transactions

• Managing customer accounts

• Responding to inquiries

• Improving our products, services, and website

• Maintaining website security

• Detecting and preventing fraud or misuse

• Complying with legal and regulatory obligations

• Sending marketing communications where legally permitted and, where required, with your consent

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless required or permitted by applicable law.

4. Legal Bases for Processing

Under the GDPR, we process personal data on one or more of the following legal bases:

Performance of a Contract

We may process your personal information when it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligations

We may process personal data when necessary to comply with legal requirements, including accounting, tax, consumer protection, and record-keeping obligations.

Legitimate Interests

Where appropriate, we may process information based on our legitimate interests, such as improving our website, preventing fraud, protecting our systems, and communicating with existing customers, provided that these interests do not override your fundamental rights and freedoms.

Consent

Where required by law, we rely on your consent for activities such as certain marketing communications, optional cookies, or other non-essential processing.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

5. Orders and Payments

When you place an order through POSITIVEHELPER, we process the information necessary to complete the transaction.

Depending on the payment method selected, payment information may be processed by third-party payment service providers. We generally do not need to store complete payment card details ourselves when payment processing is handled by a specialized payment provider.

Payment providers may process personal data according to their own privacy policies and terms.

6. Shipping and Delivery

To deliver your order, we may provide necessary information to shipping and logistics providers.

This information may include:

• Recipient name

• Delivery address

• Contact details

• Order or shipment information

We only provide information reasonably necessary for the delivery and fulfillment of your order.

7. Service Providers

We may work with trusted third-party service providers that help us operate our online store, including providers of:

• Website hosting

• E-commerce services

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer support

• Website security

• Analytics

• Marketing services

• Information technology services

These providers may process personal data only as necessary to provide their services and, where applicable, under appropriate contractual and data protection arrangements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the operation of the website, including functions such as shopping carts, checkout, account management, security, and basic website functionality.

Where required by law, we will request your consent before using non-essential cookies, such as certain analytics, advertising, or personalization technologies.

You may manage cookie preferences through our cookie consent mechanism or your browser settings.

Disabling certain cookies may affect the functionality of parts of our website.

9. Analytics

We may use analytics tools to understand how visitors interact with our website and to improve website performance and usability.

Where analytics technologies require consent under applicable law, we will obtain the appropriate consent before activating them.

The specific analytics services used on our website may change over time. Where applicable, information about these services and their respective providers will be presented through our cookie consent or privacy information.

10. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, we may use your email address to send information about products, offers, promotions, or other updates from POSITIVEHELPER.

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link included in the relevant email; or

• Contacting us directly.

After unsubscribing, we will stop sending marketing communications unless another lawful basis permits us to contact you.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

The retention period depends on the nature of the information and the reason it was collected.

For example, information relating to purchases may need to be retained for longer periods to comply with applicable accounting, tax, and legal requirements.

When personal data is no longer necessary and there is no legal obligation requiring continued retention, we will delete it or otherwise securely dispose of it in accordance with applicable law.

12. Data Security

We take reasonable technical and organizational measures to protect personal data against:

• Unauthorized access

• Accidental loss

• Destruction

• Alteration

• Disclosure

• Other unlawful processing

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. International Data Transfers

Some of our service providers may process personal data outside Germany or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures required by applicable data protection law, which may include relying on an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.

14. Your GDPR Rights

Depending on the circumstances, you have rights under the GDPR concerning your personal data.

These may include:

• Right of access: You may request information about the personal data we process about you.

• Right to rectification: You may request correction of inaccurate or incomplete information.

• Right to erasure: You may request deletion of your personal data where the legal requirements are met.

• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.

• Right to data portability: You may request certain personal data in a structured, commonly used, and machine-readable format.

• Right to object: You may object to certain types of processing, including processing based on legitimate interests.

• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise your rights, please contact us using the contact details provided above.

You also have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.

15. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

18. Contact Us

If you have questions about this Privacy Policy, your personal data, or your privacy rights, please contact:

POSITIVEHELPER
Germany
Email: [Insert Customer Service Email]
Address: [Insert Business Address]

We will make reasonable efforts to respond to privacy-related requests within the time period required by applicable law.

POSITIVEHELPER — Respecting your privacy while making everyday shopping simple and convenient.