When will I receive my order?

Orders are shipped within 1–2 business days of placement, in the order they were received. We use China Post and FedEx for domestic shipments and DHL for other regions.

International delivery takes approximately 4–21 business days. If you would like to check the status of your order, please contact admin@positivehelper.com; our customer service team will be happy to assist you.

Please note that international delivery times have been extended, and shipping durations may vary significantly due to customs processing.

Preppy Prodigy is not responsible for any customs fees or duties incurred during international shipping.

You may also contact our customer service team if you wish to return or exchange an item, or if you would like to switch to a different shipping method.